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Tex2Tex® by Earth Protex™
Communication Guide
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05 · Sales
Sales Scripts & Tough Questions
Each card gives you a Suggested Response, an If Pushed reply, and a Reframe.
1. Contamination & Feedstock Risk
Q1: Recycled polyester is inherently riskier than virgin — how do you manage contamination?
Q2: What happens if contamination is found above threshold in a batch?
Q3: You only use pre-consumer waste — does that mean your recycled content claim is weaker?
2. Certifications & Traceability
Q1: What certifications does Tex2Tex® hold and what do they actually prove?
Q2: Do you hold Oeko-Tex® Standard 100 certification?
Q3: How do you ensure traceability for our brand communications?
3. Chemical Recycling Comparisons
Q1: Chemical recycling removes contaminants completely — isn't that safer than your process?
Q2: Chemical recycling produces virgin-equivalent quality — can you match that?
Q3: Why should we use mechanical recycling when chemical recycling is the future?
4. Testing Frequency & Guarantees
Q1: How often do you test, and can you guarantee zero restricted substances?
Q2: Can we request batch-level testing for our programmes?
Q3: Your RSL is self-managed — how do we know the limits are set correctly?
5. Feedstock Verification
Q1: How do you prove the fiber is actually made from textile waste?
Q2: Is every incoming feedstock batch audited and logged?
Q3: Why don't you use post-consumer garments as feedstock?
6. PFAS — Specific Questions
Q1: Do you guarantee PFAS-free?
Q2: Are you compliant with the French 2026 PFAS restrictions?
Q3: What about PFAS compounds that your standard testing can't detect?
7. BPA — Specific Questions
Q1: Does your recycled polyester contain BPA?
Q2: Your BPA limit of 10 ppm seems high compared to our RSL — why?
Q3: We're concerned about BPA in products going into the California market.
8. Commercial & Pricing
Q1: Tex2Tex® is more expensive than conventional rPET — how do you justify the premium?
Q2: Do we need a licence agreement to use Tex2Tex®?
Q3: Can you recycle our own waste back to us?
9. Sustainability & Scope 3
Q1: How does Tex2Tex® help us hit our Scope 3 targets?
Q2: We're committed to textile-to-textile recycling by 2030 — are you scalable enough?
Q3: Our designer team wants to use Tex2Tex® but our buying team is focused on cost — how do we bridge that?